portfolio
learning experience architecture
Blended enterprise training
Training strategy
Leadership development
Learning & Organizational change management (ocm)
Federal Government Roles
Bryon's federal government career culminated as the national education director for Army JROTC. He achieved the civilian equivalent rank of lieutenant colonel after eight years of service. The average time to achieve a similar rank for active duty Army personnel is between 16-22 years. His achievements spanned from policy and strategy development with CEOs, college presidents, and community leaders, to designing and deploying award winning curriculum.
U.S. Army Headquarters
Division Director
Deputy Division Director
Instructional Systems Specialist (Lead)
Learning experience Architecture
Role Enablement
Role
Learning Experience Architect
Organizational Context
Telecommunications - Fortune 75 company in support of customer service operations
Problem/Challenge
A two year old company merger incorporated three legacy organizations and four legacy new-hire curriculums across 17 sites. The customer service role definition for 7,000 representatives varied and the tools, systems, and processes did not align.
Project Summary
The solution will include six phases lasting between eight and 11 months. Currently, the first three phases are on target to complete faster than previous seven similar service solutions.
Impact
Workstreams will target KPIs, retention, and speed to proficiency.
Platforms
LMS - Cornerstone | LCMS - Xyleme | Project Management - Podio
Blended Enterprise Training
Professional Ethics
Role
Project Manager/Lead Instructional Designer
Problem/Challenge
Student-teacher misconduct was a growing epidemic in our nation's high schools. The Army JOTC program aimed to adopt a proactive approach that would enable teachers to develop a personal code of ethics that moved beyond local, state, and federal policy and laws.
Project Summary
Three-phase training program to include interactive simulation, confidential online reflection activity, and instructor-led training.
Learning Platform
LMS, ILT, and Annual Professional Development Workshops
Impact
Mandatory training for new teachers and teacher re-certification.
4,000 Army teachers
Adopted by the Air Force, Navy, and Marine JROTC programs.
Interactive simulation summary
In this unique interactive movie, viewers make choices and play as a high school teacher. Your goal is to maneuver through the complex, emotional and often morally ambiguous world of teaching. Decision points are strategically placed to raise thought-provoking questions about seemingly insignificant yet pivotal situations teachers face. As a result of the decisions you make, you will either face negative consequences or emerge as a respected educator who has created a safe and healthy environment for the entire school community. The increased insight you gain will help you recognize how even the best teachers can find themselves sliding down the slippery slope of sexual misconduct.
Training Strategy
IT Transformation
Role
Learning Strategist/Project Manager (GP Strategies)
Problem/Challenge
Private Wealth Management's (PWM) legacy CRM system did not provide reliable and actionable customer data. PWM advisors were also unable to share customer information with other business partners.
Project Summary
SunTrust's Private Wealth Management group transitioned a legacy CRM to Salesforce.com. Project budget was $3M+.
Learning Strategy
Developed role-based WBT, ILT, and v-ILT for system training and conducted webinars for the mobile platform in coordination with Change Management (OCM) group.
Impact
2,000 users across 9 roles and 3 business groups
95%+ WBT pre-requisite completion rate
Slashed delivery budget by $25,000 by utilizing in-house TTT facilitators.
Leadership Development
Research & Practice
Role
Technical contract manager and subject matter expert
Problem/Challenge
The ROTC program produces 2/3 of the Army's officers. The Army's officers were working in a radically new global context after 9/11. New capacities and aptitudes included cultural awareness, adaptive leadership, statesmanship. Thus, the ROTC leadership development program needed to be a "best-in-class" organization.
Project Summary
Organization launched a $300,000 leadership development study to benchmark ROTC across business, academia, military, and government agencies.
Impact
Presented the findings and “Way Ahead” recommendations to the chief executive and senior leadership. Impacted over 30,000 college students across 273 universities. Impact included -
adopting problem-based approaches and reflection activities into both staff development, student leadership labs and classroom experiences.
curriculum design for foundational and advanced leadership lessons
capstone leadership assessment
annual program review and revision events
strategic partnerships with universities and business leaders
View Duke University's ROTC curriculum page for additional detail.
Learning & Organizational Change Management
Bryon's in-depth experience includes designing both practical and innovative solutions from needs assessments, writing and scoping performance based contracts, textbook and e-book management, vendor selection, and the full cycle of instructional design.
As Director, Education and Curriculum Development, Bryon was responsible for 188 student contact hours, 8-10 partnerships to include emotional intelligence, service learning, financial literacy, goal setting, and internet safety.
The program curriculum is internationally accredited through AdvancED and includes:
student learning plans
instructor guides
program outlines and instructional guidance
distance learning
serious games
LMS and SCORM compliant professional development and training
His final three years with the program he was responsible for major revisions to 1/3 of the lesson content and supporting materials and negotiating three additional partnership integrations. Significant achievements include development of Level 3 and Level 4 IMI and a custom software application - Curriculum Manager (CM).
Problem/Challenge (1)
Updating and distributing curriculum updates via DVDs to 1,700 programs and 4,000 teachers was complex and financially unsustainable
Unable to support, monitor, evaluate and incentivize teacher effectiveness
Continuous improvement efforts relied on secondary data sources through surveys and SME workshop
Solution (1)
The Curriculum Manager (CM) set an education and training standard by seamlessly integrating RF "clickers", instructional content, and enterprise resource and talent management data.
Problem/Challenge (2)
Meeting state-level standards and requirements to obtain Health/PE credit would improve program viability and student engagement.
Solution (2)
Revised 1/3 of the program content to support national Health/PE standards
Developed CERT-Alert serious game in partnership with The Army Game Studio - the same agency that produces America's Army. Project management team included graphic artists, gaming and educational software developers, and instructional designers.